Hazardous Material Escort Robot
Client Background
The subdistrict jurisdiction covers a large area with a high proportion of elderly residents. Grassroots government service outlets have limited distribution, and elderly groups generally have low acceptance of intelligent devices.
Core Challenges
Cross-Department Material Silos
Inefficient Counter Communication
High Form-Filling Error Rate
Insufficient Grassroots Coverage
Cross-Department Material Silos
Specific Pain Points
Villagers shuttle between multiple departments across townships and the county seat, submitting the same materials repeatedly.
RACETEC Solution
Powered by the OpenHarmony distributed soft bus and NearLink technology, villagers submit materials once at a village service station, and they sync at high speed across devices to every service window in the township and county. Multi-terminal interconnection keeps forms and records synced in real time, breaking down departmental and geographic barriers to achieve "submit once, share across all levels."
Inefficient Counter Communication
Specific Pain Points
Most rural users are elderly left-behind residents who struggle to express themselves and understand. Service assistants relay information by verbal description across the counter with no real-time visual aid — leading to miscommunication and errors.
RACETEC Solution
Homegrown terminals share the interface in real time with dual-way annotation and voice interaction, in a clean, high-contrast UI. Assistants and villagers work "side by side" — asking while processing, speaking while revising — for precise assistance that removes physical and psychological barriers, so even villagers unfamiliar with the process can complete transactions with ease.
High Form-Filling Error Rate
Specific Pain Points
Some villagers are illiterate or unfamiliar with smart devices, making manual form-filling very difficult. Non-standard formats and logic errors are common, applications are frequently rejected, and villagers must travel back and forth to revise.
RACETEC Solution
Integrated with the government data platform for automatic field pre-filling and an embedded government knowledge base for real-time error correction. Multimodal input — handwriting and voice — lets villagers dictate and have forms filled in for them. Common omissions are auto-detected with instant prompts, sharply cutting error rates for "pass on the first try."
Insufficient Grassroots Coverage
Specific Pain Points
Government services are concentrated at township level and above, so residents of remote villages face long trips to town or county seats. Unstable rural networks halt transactions whenever connectivity drops, leaving the "last mile" of services unreachable.
RACETEC Solution
Government AIO terminals are deployed down to village service stations, markets, and other gathering points, covering most high-frequency transactions. With offline caching, remote villages with unstable networks can still accept transactions offline and sync automatically once back online — truly enabling "service at your doorstep."
Value Delivered
Submit Once, Available Across Devices
Previously, one errand meant visiting multiple township and county windows, resubmitting the same materials with no data sharing between departments. Now, with the OpenHarmony distributed soft bus, materials submitted once flow across devices — accepted at the village station, auto-retrieved at county and township windows. From "worn-out legs and repeated submissions" to "submit once, share everywhere."
Counter Communication, Side-by-Side Collaboration
Previously, business was done by verbal description across the counter — elders couldn't explain, assistants couldn't fully hear, and document issues dragged on. Now, homegrown terminals share the screen in real time: both sides work on the same display with dual-way annotation and voice interaction. From "shouting across the counter" to "working side by side."
Form Filling, Pass on the First Try
Previously, villagers who couldn't read or fill forms had to restart with every mistake — repeated queues and trips. Now, AI pre-fills key fields and validates format and logic in real time, with handwriting and voice both recognized. From "filled then rejected, rejected then revised" to "filled right, passed first time."
Grassroots Services, Right at Your Doorstep
Previously, services were concentrated at township level and above — remote villagers set out at dawn, queued for hours, and places with weak networks couldn't transact at all. Now, lightweight terminals reach village stations and markets, accepting transactions offline and syncing when back online. From "long trips and sheer luck" to "service at your doorstep."
