RACETEC Smart Government All-in-One Terminal

Product Positioning Addressing Pain Points Dual-Core Drive All-Round Terminal Application Scenarios Open & Win Win Target users Partners & Clients Service & Support

RACETEC Smart Government All-in-One Terminal

Built on HarmonyOS · Shoulder-to-Shoulder Service · Redefining the New Paradigm of Smart Governance

Product Positioning

Not just an ordinary self-service terminal, but a government service super portal with "full-stack domestic + distributed collaboration + proactive intelligent guidance." From district/county halls to community convenience stores, built on the domestic OpenHarmony foundation, it breaks down data silos, enabling citizens to handle services near their homes and window staff to provide proactive assistance.

Core Capabilities

Turn every government all-in-one terminal into an "extra staff member" that understands collaboration, thinks, and can be trusted.

Director of Government Service Administration

Core Needs: Xinchuang compliance / Hall congestion / Citizen satisfaction

Solution Value: Full-stack domestic (chip → OS → data) meets the 15th Five-Year Plan self-controllability requirements; shoulder-to-shoulder collaborative processing significantly reduces duplicate data entry, with continuously improving citizen satisfaction.

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Window Staff

Core Needs: Repeated explanations / Frequent material rejections / Heavy assistance workload

Solution Value: Same-screen annotation guidance + automated form routing, enabling one staff member to assist multiple citizen groups; built-in government knowledge base pushes policies in real time, significantly reducing error rates.

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Citizens (including elderly users)

Core Needs: Unfamiliar processes / Long queues / Smartphone illiteracy

Solution Value: One-tap large-font mode + dialect voice interaction; paperless processing (e-license verification) covers major high-frequency services; 24-hour self-service near home, reducing trips.

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Technical Procurement / O&M Staff

Core Needs: Device silos / Closed systems / High O&M costs

Solution Value: OpenHarmony Distributed Soft Bus for millisecond-level multi-terminal discovery; 5G cable-free rapid deployment, significantly reducing O&M costs; standard interfaces integrate with existing government platforms.

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"Full-stack domestic + distributed collaboration evolves government terminals from "standalone tools" to "collective intelligence nodes."

Full-Stack Self-Controllable Layer

Domestic Chip + HarmonyOS + National Cryptography: Domestic ARM chip, OpenHarmony OS, SM2/SM3/SM4 national cryptographic algorithms; 100% domestic from hardware to data, compliant with MLPS 2.0 Level 3.

Microkernel Native Security: OpenHarmony microkernel isolation eliminates traditional OS attack surfaces, preventing intrusion and tampering.

National Crypto Encrypted Tunnel: Data stored on-chain ensures tamper-proof service records, compliant with electronic evidence requirements.

Shoulder-to-Shoulder Collaboration Layer

Distributed Soft Bus: Millisecond-level discovery of phones, tablets, large screens, and self-service terminals; forms "enter once, sync to all devices.

Remote Same-Screen Annotation: Window staff can remotely guide form filling and mark errors on the citizen's terminal screen, providing effective companion service across distances.

Proactive Intelligent Guidance: Based on a government knowledge graph, automatically pushes policy documents and case references; automatically verifies materials before submission and suggests revisions, reducing rejection rates.

An All-Round Terminal Tailored for Government Service Scenarios

Integrated with wide-temperature design, high-sensitivity touch, document camera, ID card reader, fingerprint reader, and thermal printing; supports wall-mounted, freestanding, and counter-embedded installations. ODM customization available: appearance logo, functional modules, and system UI can all be adapted on demand.

Full-Stack Domestic: Domestic ARM architecture chip (≥8 cores), OpenHarmony OS, national cryptographic encryption chip, built-in trusted root.

Multimodal Interaction: 23.8-inch main touchscreen + 19-inch advertising screen; 3D structured light face recognition; document camera supports A4/A3; second-generation ID card / social security card / QR code scanning; supports voice input and dialect recognition.

OpenHarmony Distributed Capability: Supports rapid networking with phones, staff tablets, and smart large screens, enabling uninterrupted service handover.

Robust Environmental Adaptability: Operating temperature -10°C to 50°C, relative humidity 10%~90%, IP54 dust and water resistance, 7×24 uninterrupted operation.

Typical Scenarios

Government Service Center

Challenges: Long queues, repeated material revisions, heavy workload for window staff

Solution: Self-service pre-filling and pre-review triage; shoulder-to-shoulder collaborative processing with remote same-screen guidance; paperless processing covers high-frequency services

Proven Results: A district government hall reduced average waiting time by nearly half; window staff guidance efficiency doubled; duplicate data entry significantly reduced

Community / Convenience Service Station

Challenges: Few service outlets, difficult for elderly to travel downtown, digital divide

Solution: 5G cable-free rapid deployment, plug-and-play; one-tap large-font mode + dialect voice guidance; grid worker assistance

Proven Results: A subdistrict established a "15-minute government service circle"; most high-frequency services available at community level; elderly satisfaction near full score

Public Convenience Points

Challenges: Insufficient government service coverage, no access outside working hours

Solution: Wall-mounted terminals placed in bank, hospital, and corporate lobbies; 7×24 self-service; supports social security, housing provident fund, and real estate inquiry & printing

Proven Results: A rural commercial bank branch handles over 100 government transactions per day; "while-you're-there" service adoption significantly increased

Open Ecosystem
Become a Core Partner in the Smart Government Digital Ecosystem

RACETEC provides not only government all-in-one terminal hardware, but also full-stack capabilities of "terminal + HarmonyOS foundation + scenario solutions + ongoing O&M."